Terms & Conditions


Austria

Terms & Conditions

 Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR) and a state currency in which occurs the lease.

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Using of Maestro and American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Conditions of using other cards as well as American Express, debit cards or cash for deposit purposes should be stipulated in advance.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below!  
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received. If you intend to use the car outside a pick up country it is necessary to inform in advance.
In case if a client informs about a cross border at a pick up moment, mileage restriction of 150 km per day is applied. A payment for mileage limit exceeding is 0.05 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 10 Euros to 20 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancelation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the employee of "Prime Car Rent" hasn't been informed about reservation cancellation for 24 hours prior to the beginning of rent, the penalty at a rate of cost of one-day rent for the car of a corresponding class will be applied.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it, or to apply the penalty in a case of non informing about cancellation of the reservation 24 hours in advance.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.
 

Documents to present

The renter should have a valid identification card on him/her.
The age of the driver at the moment of rent should be from 21 till 75 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW) is included in the rental cost. The size of a self-risk depends on a car class chosen by you:
• From 400.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 900.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling service.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 20.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 20.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 20.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 45.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

Czech Republic

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance).
Following credit and debit cards are accepted for payments: American Express, Bank Card, Diners Club, Discover Card, Eurocard, Maestro, Master Card (not debit), VISA (not debit).
For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: American Express, Bank Card, Diners Club, Discover Card, Eurocard, Maestro, Master Card (not debit), VISA (not debit).
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below under INSURANCE.


Territory of use

We provide the service with unlimited mileage.
Vehicle use is authorized on a territory of a country where the car has been originally received (Czech Republic).
If you intend to use the car outside a pick up country, it is necessary to inform in advance. It is allowed to take our cars to the Schengen zone countries, except the Baltic States.

Amendment & Cancellation

In case of cancellation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Local support phone of help line service: 0042 123 456 789;
• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

Documents to present

The renter should have a valid identification card on him/her.
The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory).Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. There is no additional driver charge for the second driver. 
 

Insurance

The basic insurance with a self-risk (CDW) is included into the rental cost. The size of a self-risk depends on a car class chosen by you:
• For car categories (MBMR, EDMR, EWMR) 800.00 EUR excess/deposit;
• For car categories (MBAR, EDAR, EWAR, CDAR, CWAD, CDMR, CLMR, CWMD, IDMR, IWMR,) 1000.00 EUR excess/deposit;
• For car categories (IDMD, IDAR, IDAD, IWAR, IWMD, IWAD) 1200.00 EUR excess/deposit;
• For car categories (SDMD, SDAR, SDAD) 1500.00 EUR excess/deposit;
• For car categories (JDAD, RVMD, FVMD) 1800.00 EUR excess/deposit;
• For car categories (FVAD) 2000.00 EUR excess/deposit;
• For car categories (RDAD, RWBD, FFAD) 2500.00 EUR excess/deposit;
• For car categories (JFAD, RFAR, PFAR) 3000.00 EUR excess/deposit;
• For car categories (PDAR, PDAD) 4000.00 EUR excess/deposit. It is necessary to have two credit cards in order to rent this type of vehicle.
There is also a possibility of purchasing an additional insurance. Self risk decrease from the basic insurance (LCDW) and full decrease of responsibility up to zero (SCDW). Cost of the additional insurance depends on type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.

Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a refueling charged will be 2.00 EUR per one liter.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent" will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find on page of a particular location.

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 6.00 EUR/day or maximum 84.00 EUR/rental.
• Child seat (1-4 years) - 6.00 EUR/day or maximum 84.00 EUR/rental.
• Booster - 6.00 EUR/day or maximum 84.00 EUR/rental.
• Navigating system (GPS) - 8.00 EUR/day or maximum 112.00 EUR/rental.
• Ski box - 13.00 EUR/day or maximum 182.00 EUR/rental.
• Roof bars - 6.00 EUR/day or maximum 84.00 EUR/rental.
• Snow Chains - 6.00 EUR/day or maximum 84.00 EUR/rental.

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

Estonia

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR) and a state currency in which occurs the lease.

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Using of Maestro and American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Conditions of using other cards as well as American Express, debit cards or cash for deposit purposes should be stipulated in advance.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below (Insurance)!  
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received (Estonia). If you intend to use the car outside a pick up country it is necessary to inform in advance.
There is no mileage restriction if a vehicle is used on a territory of a country where the car has been originally received (Estonia).
For all reservations for a period more than 3 days there is no mileage restriction (around the Baltic States).
In case if a client informs about a cross border at a pick up moment, mileage restriction of 150 km per day can be applied. A payment for mileage limit exceeding is 0.15 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 20 Euros to 40 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancelation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the employee of "Prime Car Rent" hasn't been informed about reservation cancellation for 24 hours prior to the beginning of rent, the penalty at a rate of cost of one-day rent for the car of a corresponding class will be applied.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it, or to apply the penalty in a case of non informing about cancellation of the reservation 24 hours in advance.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00372 5645 4064 ;
• Contact phone of information service: 00372 6454044;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW and TP) is included in the rental cost.
The size of a self-risk depends on a car class chosen by you:
• From 400.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 900.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling service.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location. 
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 20.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 50.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

One way destinations and fees:
Estonia - Latvia 115 eur + 20%VAT
Estonia - Lithuania 200 eur + 20%VAT

Finland

Terms & Conditions

 Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR) and a state currency in which occurs the lease.

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Using of Maestro and American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Conditions of using other cards as well as American Express, debit cards or cash for deposit purposes should be stipulated in advance.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below!  
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received. If you intend to use the car outside a pick up country it is necessary to inform in advance.
In case if a client informs about a cross border at a pick up moment, mileage restriction of 150 km per day is applied. A payment for mileage limit exceeding is 0.05 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 10 Euros to 20 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancelation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the employee of "Prime Car Rent" hasn't been informed about reservation cancellation for 24 hours prior to the beginning of rent, the penalty at a rate of cost of one-day rent for the car of a corresponding class will be applied.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it, or to apply the penalty in a case of non informing about cancellation of the reservation 24 hours in advance.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.
 

Documents to present

The renter should have a valid identification card on him/her.
The age of the driver at the moment of rent should be from 21 till 75 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW) is included in the rental cost. The size of a self-risk depends on a car class chosen by you:
• From 400.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 900.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling service.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 20.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 20.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 20.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 45.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

Latvia

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR), American dollars (USD) and Grate Britain pound (GBP).

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Using of Maestro and American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Conditions of using other cards as well as American Express, debit cards or cash for deposit purposes should be stipulated in advance.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below under INSURANCE.

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received (Latvia). If you intend to use the car outside a pick up country it is necessary to inform in advance.
For all reservations with rental period more than 4 days there is no mileage restriction for travelling around the Baltic States. If the car is rented for the period 1 – 3 days a mileage restriction of 250 km per day can be applied. A payment for mileage limit exceeding is 0.15 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 20 Euros to 40 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is 1 - 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
Car use outside the Baltic States should be arranged in advance, before the original pick up date. The mileage restriction will be set individually depending on the rental details. The total mileage restriction for 1 rental or for using the car for 30 days is 3000 km. A payment for mileage limit exceeding is 0.15 EUR/km.

Amendment & Cancellation

In case of cancellation or modification of your reservation an additional fee is not applied.
This rule applies without time constraints.
If the client doesn't show up during three hours after the beginning of rental period without notifying, "Prime Car Rent" has the right to change rental conditions or to cancel the reservation.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period shall be applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than one year, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.

Insurance

The basic insurance with a self-risk (CDW) is included into the rental cost.
The size of a self-risk depends on a car class chosen by you:
• From 300.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 800.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually.
The CDW insurance does not include a Glass&Tyre protection.

The responsibility in case of damaging glass and tires is equal to CDW self risk.
The responsibility in case of a Total Destruction is 15% from car’s value.
The responsibility in case of a Theft is 15% from car’s value.
The administration fee in case of an accident is minimum 20 EUR or 10% from the damage estimate amount.
There is a possibility of purchasing an additional insurance.
LCDW is a 50% self risk decrease from the basic insurance (CDW). LCDW includes a 50% self risk decrease for glass and tires from the basic insurance. The insurance cost is 5.00 - 15.00 EUR/day (depends on rental period) or maximum 130.00 EUR/rental.
SCDW is a full decrease of responsibility up to zero from the basic insurance (CDW). SCDW does not include none of the following Glass&Tyre, Total Destruction, Theft Protection and the administration fee. The insurance cost is 10.00 - 30.00 EUR/day (depends on rental period) or maximum 250.00 EUR/rental.
The Glass&Tyre full insurance is a full decrease of responsibility up to zero from the basic insurance. The cost of Glass&Tyre insurance is 4.00 – 10.00 EUR/day (depends on rental period) or maximum 200.00 EUR/rental.
The full decrease of responsibility to zero in case of Total Destruction. The cost of Full Total Destruction (FTD) insurance is 5.00 – 15.00 EUR/day (depends on rental period) or maximum 300.00 EUR/rental.
The full decrease of responsibility to zero in case of Theft. The cost of Full Theft Protection (FTP) insurance is 5.00 – 15.00 EUR/day (depends on rental period) or maximum 300.00 EUR/rental.
Extra SCDW is a completely full decrease of all types of responsibility up to zero including CDW, Glass&Tyre, Total Destruction, Theft Protection and the administration fee. The cost of Extra SCDW insurance is 15.00 – 35.00 EUR/day (depends on rental period) or maximum 300.00 EUR/rental.
Cost of the additional insurance depends on type of the rented vehicle as well as the rental period.

None of the offered insurances cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.

Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in corresponds to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling services.

The car should be returned in the same clean, inside and outside, condition, as it was at the pickup moment in order to let company’s manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent" will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find on page of a particular location.

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 30.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 30.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 25.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 70.00 EUR/rental.

All fees and taxes that are applied on the territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

One way destinations and fees:
Latvia - Estonia 115 eur + 21%VAT
Latvia - Lithuania 115 eur + 21%VAT

Lithuania

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (a credit card, a remittance) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR).

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Using of Maestro and American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Conditions of using other cards as well as American Express, debit cards or cash for deposit purposes should be stipulated in advance.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below (Insurance)!   
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received (Lithuania). If you intend to use the car outside a pick up country it is necessary to inform in advance.
There is no mileage restriction if a vehicle is used on a territory of a country where the car has been originally received (Lithuania).
For all reservations for a period more than 3 days there is no mileage restriction (around the Baltic States).
In case if a client informs about a cross border at a pick up moment, mileage restriction of 150 km per day is applied. A payment for mileage limit exceeding is 0.05 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 20 Euros to 40 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancelation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the employee of "Prime Car Rent" hasn't been informed about reservation cancellation for 24 hours prior to the beginning of rent, the penalty at a rate of cost of one-day rent for the car of a corresponding class will be applied.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it, or to apply the penalty in a case of non informing about cancellation of the reservation 24 hours in advance.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00370 6165 5336;
• Contact phone of information service: 00370 6165 5338;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.
 

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW and TP) is included in the rental cost.
The size of a self-risk depends on a car class chosen by you:
• From 400.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 900.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling service.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 20.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 45.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

One way destinations and fees:
Lithuania - Estonia 185 eur+ 21%VAT
Lithuania - Latvia 125 eur + 21%VAT
Vilnius- Kaunas 40 eur+21% VAT
Vilnius- Klaipeda 115 eur+21% VAT
Vilnius- Palanga 115 eur+21% VAT
Kaunas-Vilnius 40 eur+21% VAT
Kaunas-Klaipeda 80 eur+21% VAT
Kaunas- Palanga 80 eur+21% VAT

Poland

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts only non-cash payments (a credit card, a remittance). 
Following credit and debit cards are accepted for payments: VISA and MasterCard.
For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below under INSURANCE.  
 

Territory of use

We provide the service with unlimited mileage.
The vehicle may be taken outside Poland to all European Union countries, Switzerland and Norway after obtaining a written consent. If you wish to take the vehicle outside Poland, you must inform us about it before you pick up the vehicle.
A cross border fee of 12.05 EUR applies.
 

 Amendment & Cancellation

In case of cancellation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the employee of "Prime Car Rent" hasn't been informed about reservation cancellation for 24 hours prior to the beginning of rent, the penalty at a rate of cost of one-day rent for the car of a corresponding class will be applied.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it, or to apply the penalty in a case of non informing about cancellation of the reservation 24 hours in advance.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Local support phone of help line service: 0048 123 000 300;
• Contact phone of International help line service: 00371 2844 1166;
• Contact phone of Main information service: 00371 2062 0080;
• Email of the International help line service: support@primecarrent.com;
• Email of the Main information service: info@primecarrent.com.
 

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 21 till 99 years old.
It's necessary to have a minimum of 1 (one) year experience of driving according to his/her driver’s license.
The renter is also the main driver by default. The additional driver charge is 1.20 EUR/day (max. 38.00 EUR/rental).

The driver is obliged to have a valid driver's license on his/her name.
The issue of validity of driving licences in Poland is governed by EU regulations valid for all EU countries and for other countries - provision of the Vienna Convention. Owners of national licences issued in countries other than listed there, should also present an international driving licence ( e.g. USA, Canada, Australia, Island, Japan should also present an international driving licence).
List of countries which issue the licence authorizing them to drive on Polish territory: Albania, Armenia, Austria, Azerbaijan, Bahamas, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Coast d'Ivoire, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Estonia, Ecuador, Finland, France, Georgia, Germany, Ghana, Great Britain, Greece, Guyana, Holland, Holy See, Hungary, Indonesia, Iran, Ireland, Island, Israel, Italy, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liberia, Lichtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mexico, Monaco, Mongolia, Montenegro, Morocco, Niger, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Republic of Central Africa, Republic of Moldova, Romania, Russia, San Marino, Senegal, Serbia, Seychelles, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela (Bolivarian Republic of Venezuela ), Vietnam, Zimbabwe.
 

 Insurance

The basic insurance with a self-risk (CDW) is included into the rental cost.
 The size of a self-risk depends on a car class chosen by you:
• For mini (MCMR) cars 250.00 EUR excess and 125.00 EUR deposit;
• For all other cars (EDMR, CDMR, CDMD, SDMR, SDAD, IPMD, IGAR, XKMD, SVMD) 250.00 EUR excess/deposit;
• For JDMR category 250.00 EUR excess and 500.00 EUR deposit (2 (two) credit cards are necessary- we block 250 on each);
• For luxury cars self risk (CDW) is calculated individually.
 Administration fee for damage occurred during the lease and settled under fully comprehensive (Auto Casco) policy: 250.00 EUR.
There is also a possibility of purchasing an additional insurance. The Full Insurance (SCDW) cost is 4,80 EUR/day. 
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged 1,50 EUR per one liter.

The car should be returned clean enough to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company manager reserves the right not to sign a check in report.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.

Smoking is prohibited in our cars. Penalty is 60.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer didn't pay a traffic fine, the company send the customer details to the police. 
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find on page of a particular location. 
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Child car seat, 0-9 kg - 2.41 EUR/day or maximum 75.00 EUR/rental.
• Child car seat (ISOFIX), 9-18 - 3.61 EUR/day or maximum 112.00 EUR/rental.
• Child car seat (ISOFIX), 15-36 - 3.61 EUR/day or maximum 112.00 EUR/rental.
Booster, 37+ kg - 2.41 EUR/day or maximum 75.00 EUR/rental.
Navigating system (GPS) - 4.58 EUR/day or maximum 142.00 EUR/rental.
• Roof rack (BOX) - 9.40 EUR/day or maximum 292.00 EUR/rental.
• Snow chains - 2.41 EUR/day or maximum 75.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

One way fee (drop off in a different location than pick up) within locations in Poland is  20,50EUR.

All international one ways are calculated individualy.

Switzerland

Switzerland

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payment (a credit card) as well as cash payments. Following kinds of currencies are accepted in case of cash payments: the euro (EUR) and a state currency in which occurs the lease.
Following credit and debit cards are accepted for payments: VISA, VISA Electron, MasterCard, Maestro and American Express.
For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA, Master Card and American Express.
We don’t accept debit cards or cash for deposit.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below under INSURANCE.  
 

Territory of use

We provide the service with unlimited mileage.
Vehicle use is authorized on a territory of a country where the car has been originally received (Switzerland). If you intend to use the car outside a pick up country, it is necessary to inform in advance. 
 

 Amendment & Cancellation

In case of cancellation of a made booking, the client is obliged to inform the manager of "Prime Car Rent" 24 hours prior to the beginning of the rent.
If the client doesn't show up during three hours after the beginning of lease without notifying, more than that employees of "Prime Car Rent" can't reach him using available contacts, and then the client all of a sudden shows up, "Prime Car Rent" has the right to change rental conditions or to cancel it.
Any rental condition changes made by a renter directly on a place of pick up, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!
• Local support phone of help line service: 00 41 22 341 22 22;
• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

 

Documents to present

The renter should have a valid identification card on him/her.
The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 30.00 EUR for the whole rental period is applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory).Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 20.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW) is included into the rental cost. The size of a self-risk depends on a car class chosen by you:
• For car categories (MDMR, HDMR) 1000.00 EUR excess/deposit;
• For car categories (EDMR, CTMR, NTMR) 1200.00 EUR excess/deposit;
• For car categories (CDMR, CDAR, CWND, IVMR, IGMR, IGDR) 1500.00 EUR excess/deposit;
• For car categories (PDMR, FVAR) 2200.00 EUR excess/deposit;

None of the insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel (2 Euros/liter) plus 15.00 EUR for refueling service.

We also offer a return with an empty tank. You could pay for the full tank at a pick up and give it back empty.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
  

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.
Cost of additional inventory:
• Infant seat - 10.00 EUR/day or maximum 100.00 EUR/rental.
• Child seat (1-4 years) - 10.00 EUR/day or maximum 100.00 EUR/rental.
• Child seat (4-12 years) - 7.00 EUR/day or maximum 170.00 EUR/rental.
• Booster - 6.00 EUR/day or maximum 40.00 EUR/rental.
• Navigating system (GPS) - 10.00 EUR/day or maximum 60.00 EUR/rental.

 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist. 

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