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Latvia

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (credit/debit cards or bank transfer) as well as cash payments (EUR only).
When paying online, the original currency is euro (EUR). In case if customer's card does not have Euro as original currency, then the conversion into Euro (EUR) will take place at the rate of the customer's card issuer bank.

Following credit and debit cards are accepted for payments: VISA, MasterCard and Maestro.
Using American Express for payments is only on request. In case if using AMEX card for payment purposes is allowed, an additional commission of 5% of the total rental price might be applied!

For leaving security deposit for the rental period, following credit/debit cards are accepted only: VISA and MasterCard.
Deposit and Self Risk amount is defined by the type of the rented vehicle as well as particular insurance package chosen for your rental. You can get acquainted with insurance information below under INSURANCE.

Territory of use

Vehicle use is authorized on a territory of a country where the vehicle has been originally received (Latvia). If you intend to use the car outside the country (Latvia) it is necessary to inform in advance.
If the car is rented for the period 1 – 7 days a mileage restriction of 150 km per day is applied. The fee for mileage limit excess is 0.15 - 0.45 EUR/km. 
For all reservations with rental period more than 8 days there is no mileage restriction for travelling around the Baltic States, as long as corresponding cross border card/cards are purchased. A monthly mileage limit is 3000km. While making a booking online there is a possibility to choose a needed cross border card in the ''additional options'' section.

Amendment & Cancellation

In case of cancellation or modification of your reservation an additional fee is not applied.
 This rule applies without time constraints.
Refund policy in case of pre-payment:
If you have pre-paid your order and, for whatever reason, decided to cancel it, then:
- within 24 hours from the moment of payment the amount is returned in full;
- after expiration of 24 hours from the moment of payment, the entire amount is returned minus transaction fee of 5% of the total amount.
If the client doesn't show up during one hour after the beginning of rental without notifying, "Prime Car Rent" has the right to change rental conditions or to cancel the reservation in general.
Any rental condition changes made by a renter directly on place of car collection, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00371 2844 1166;
• Contact phone of information service: 00371 2062 0080;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rental should be from 19 till 85 years old. If the driver’s age is from 19 to 23 years old the additional payment of 30.00 EUR for the whole rental period shall be applied.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than one year, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.

Insurance

The basic insurance with a self risk (CDW/Collision Damage Waiver) is included into the rental cost. The size of a self risk depends on chosen car group:
• From 300.00 EUR to 700.00 EUR for standard cars with 5 seats;
• From 700.00 EUR to 800.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually.
The responsibility in case of damaging glass and tires is equal to CDW self risk of the chosen vehicle. 
Please be advised that self risk (CDW) is applied to each unrelated incident.
-The responsibility in case of a Total Destruction (TD) is 10% from vehicle's value.
-The responsibility in case of a Theft (TP) is 10% from vehicle's value.
The administration fee in case of an accident is 50 EUR minimum or 10% from the repair estimate amount.

While making a booking online there is a possibility to choose a preferred additional insurance package in the ''additional options'' section.
LCDW is a 50% self risk decrease from the basic insurance (CDW). The insurance cost is 5.00 - 15.00 EUR/day (depending on rental period) or maximum 130.00 EUR/rental.
SCDW is a full decrease of responsibility up to zero from the basic insurance (CDW). SCDW does not include none of the following insurances: Total Destruction, Theft Protection and the administration fee. The SCDW insurance cost is 10.00 - 30.00 EUR/day (depending on rental period) or maximum 250.00 EUR/rental.
FTDP- the full decrease of responsibility to zero in case of Total Destruction. The cost of Full Total Destruction (FTD) insurance is 5.00 – 15.00 EUR/day (depending on rental period) or maximum 300.00 EUR/rental.
FTP- the full decrease of responsibility to zero in case of Theft. The cost of Full Theft Protection (FTP) insurance is 5.00 – 15.00 EUR/day (depending on rental period) or maximum 300.00 EUR/rental.
Extra SCDW is a completely full decrease of all types of responsibility up to zero including CDW, Total Destruction, Theft Protection, administration fee and a substitute vehicle within 24 hours (excluding delivery expenses). The cost of Extra SCDW insurance is 15.00 – 35.00 EUR/day (depending on rental period) or maximum 350.00 EUR/rental. 

None of the offered insurances cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.

Using of the vehicle

''Prime Car Rent'' strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of your luggage).
Often, wrongly chosen rental vehicle can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 10.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines, and as a result "Prime Car Rent" will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 50.00 - 140.00 EUR depending on the received traffic fine.

A car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in case if the tank was not full.
At refueling please make sure that the fuel you put in corresponds to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling services.

A car should be returned in the same clean, inside and outside, condition, as it was at the pickup moment in order to let company’s manager make a proper inspection of a car upon return.
In case if a client returned a car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
Should a chemical cleaning is needed in order to clean the interior, a penalty will be applied in accordance with direct expenses related with this procedure.
In case if some of the interior parts are damaged the client bears a full responsibility for repair costs.
Using automatic car wash systems, dry wash and other unprofessional cleaning method is strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is 200.00 Euros.

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day, 365 days a year.
In the event of collecting a rented vehicle during  National Holidays the additional fee might be applied (before final confirmation you will be advised on the exact cost).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find on page of a particular location.

Additional Equipment

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 50.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 50.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 35.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 70.00 EUR/rental.
While making a booking online there is a possibility to choose a needed additional equipment in the ''additional options'' section.

One Way Rental Service

"Prime Car Rent" company provides a “One Way Rental” service to any EU and Schengen area. 

One Way Rental fees within Baltic States. 
Latvia - Estonia 150 Eur.
Latvia - Lithuania 150 Eur.

Return of the vehicle to any Location outside of Baltic States has to be negotiated individually.


*All fees and taxes that are applied on the territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the price list.

**Please be advised that due to demand changes, some prices of some additional options can be different when making an online booking from what is mentioned in the terms and conditions section. In that case we inform you that all prices available online are the correct ones.

Lithuania

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (credit/debit cards or bank transfer) as well as cash payments (EUR only).
When paying online, the original currency is euro (EUR). In case if customer's card does not have Euro as original currency, then the conversion into Euro (EUR) will take place at the rate of the customer's card issuer bank.

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.

For leaving security money (deposit) for the rental period, credit and Debet cards listed below are accepted only: VISA and MasterCard.

Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below (Insurance)!   
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received (Lithuania). If you intend to use the car outside a pick up country it is necessary to inform in advance or at least on the pick up moment.
There is a monthly 3000km mileage restriction if a vehicle is used on a territory of a country where the car has been originally received (Lithuania).
If a vehicle is being used on the territories of Latvia, Lithuania and Estonia a 150km per 1 day mileage limit is applied.
A payment for mileage limit exceeding is from 0.20 till 0.50  EUR/km.
The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancellation or modification of your reservation an additional fee is not applied. This rule applies without time constraints.
Refund policy in case of pre-payment:
If you have pre-paid your order and, for whatever reason, decided to cancel it, then:
- within 24 hours from the moment of payment the amount is returned in full;
- after expiration of 24 hours from the moment of payment, the entire amount is returned minus transaction fee of 5% of the total amount.
If the client doesn't show up during one hour after the beginning of rental without notifying, "Prime Car Rent" has the right to change rental conditions or to cancel the reservation in general.
Any rental condition changes made by a renter directly on place of car collection, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00370 652 12777;
• Contact phone of information service: 00370 652 12777;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.
 

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 20 till 85 years old. 
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Minimal allowed driving experience is 1 year. The renter is also the main driver by default. The additional driver charge is from 2 to 6 Euro per each rental day.
 

 Insurance

The basic insurance with a self-risk (CDW and TP) is included in the rental cost.
 The size of a self-risk depends on a car class chosen by you:
• From 400.00 EUR to 1200.00 EUR for standard cars with 5 seats;
• From 750.00 EUR to 2000.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;

• If an incident report or a police report is not submitted to the lessor;

• Using the vehicle by the person who is not registered as the driver of the vehicle;

• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances and Vandalism

 Using of the vehicle

The car should be returned with a full tank of fuel.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 15.00 EUR for refueling service.
The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
The fine for returning the dirty car is 30 euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 30.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period). 

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - from 3 till 7 EUR per each rental day.
• Child seat - from 3 till 7 EUR per each rental day.
• Booster - from 2 till 6 EUR per each rental day.
• Navigating system (GPS) - from 3 till 7 EUR per each rental day.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place, are already included into the pricelist. Only one exception, a 12 Euro fee has to be added to each rental that takes place at any Airport in Lithuania during summer months.

Estonia

Terms & Conditions

Payments & Deposits

For given company services "Prime Car Rent" accepts non-cash payments (credit/debit cards or bank transfer) as well as cash payments (EUR only).
When paying online, the original currency is euro (EUR). In case if customer's card does not have Euro as original currency, then the conversion into Euro (EUR) will take place at the rate of the customer's card issuer bank.

Following credit and debit cards are accepted for payments: VISA, VISA Electron and MasterCard.
Maestro and American Express cars are not accepted.

For leaving security money (deposit) for the rental period, credit cards listed below are accepted only: VISA and Master Card.
Deposit amount is defined by self risk amount. Self Risk amount is defined by level of purchased insurance and the type of the rented vehicle. You can get acquainted with insurance information below (Insurance)!  
 

Territory of use

Vehicle use is authorized on a territory of a country where the car has been originally received (Estonia). If you intend to use the car outside a pick up country it is necessary to inform in advance.
Mileage restriction is 300km per 1 rental day or 3000km for rental period of 10 days or more if a vehicle is used on a territory of a country where the car has been originally received (Estonia).
A payment for mileage limit exceeding is 0.10 EUR/km.
If a client informs the rental company about willing to cross a border in advance (at least 24 hours prior to the rental) an additional cross border fee can be applied. An amount of that fee can vary depending on rental duration as well as on the type of the rented vehicle (Usually from 40 Euros to 60 Euros per each cross border). The exact information will be provided on the moment when the reservation is being processed.
If the rental period is less then 2 days or more than 30 days, a company manager might contact you in order to find out about the purpose of your rental.
 

 Amendment&Cancelation

In case of cancellation or modification of your reservation an additional fee is not applied. This rule applies without time constraints.
Refund policy in case of pre-payment:
If you have pre-paid your order and, for whatever reason, decided to cancel it, then:
- within 24 hours from the moment of payment the amount is returned in full;
- after expiration of 24 hours from the moment of payment, the entire amount is returned minus transaction fee of 5% of the total amount.
If the client doesn't show up during two hours after the beginning of rental without notifying, "Prime Car Rent" has the right to change rental conditions or to cancel the reservation in general.
Any rental condition changes made by a renter directly on place of car collection, can affect the final price that was offered on the moment of online booking or by phone booking.

Please make changes to your reservation beforehand!

• Contact phone of help line service: 00372 5645 4064;
• Contact phone of information service: 00372 6454044;
• Email of the help line service: support@primecarrent.com;
• Email of the information service: info@primecarrent.com.

Documents to present

The renter should have a valid identification card on him/her.

The age of the driver at the moment of rent should be from 21 till 99 years old. If the driver’s age is from 21 to 25 years old the additional payment of 5.00 EUR per day.
The driver is obliged to have a valid driver's license on his/her name, as well as the international drivers’ license (it is not obligatory for those drivers whose drivers’ license has been issued in the EU territory). Those drivers, whose driving experience according to his/her driver’s license is less than two years, an additional payment of 30.00 EUR for the whole rental period is applied.
The renter is also the main driver by default. The additional driver charge is 15.00 EUR/rental.
 

 Insurance

The basic insurance with a self-risk (CDW and TP) is included in the rental cost.
 The size of a self-risk depends on a car class chosen by you:
• From 500.00 EUR to 800.00 EUR for standard cars with 5 seats;
• From 800.00 EUR to 900.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• The responsibility in case of a Theft is 950.00 EUR for standard cars with 5 seats;
• The responsibility in case of a Theft is 950.00 EUR for standard cars with 7-9 seats as well as SUV cars;
• For more luxury cars self risk (CDW) is calculated individually;
There is also a possibility of purchasing an additional insurance. Self risk decrease from the base insurance (LCDW) and full decrease of responsibility to zero (SCDW). Cost of the additional insurance depends on the type of the rented vehicle as well as the rental period.
None of the offered insurance cover damages received under these circumstances:
• Incorrect vehicle exploitation which caused a breakdown of a particular car part;
• Violation of traffic rules;
• Using the vehicle by the person who is not registered as the driver of the vehicle;
• Using the vehicle on unpaved roads, or on the territory of a country that was not mentioned in the lease agreement;
• Using a vehicle while under the influence of alcohol, drugs or psychotropic substances.
 

 Using of the vehicle

The car should be returned with a full tank of fuel or with the same quantity of fuel which was at the pickup moment, in a case if the tank was not full.
At refueling please make sure that the fuel you put in is corresponding to technical features of the car.
In case if renter has returned a car with more of fuel, than it was at the pickup moment, money compensation is not provided.
In case if renter has returned a car with less of fuel, than it was at the pickup moment, a customer will be charged the cost of fuel plus 20.00 EUR for refueling service.

The car should be returned in the same clean inside and outside condition, as it was at the pickup moment to let a manager make a proper inspection of a car.
In case if a client returned the car in a non clean condition the rental company reserves the right to charge a penalty without signing a check in report.
Penalty for returning a car in a dirty condition from the outside can vary from 5-15 Euros.
Penalty for returning a car with a dirty interior can vary from 5-25 Euros.
In case if some of the interior parts are damaged the client bears a full responsibility for the repair costs.
Using auto car wash systems are strongly prohibited!!!

Smoking is prohibited in our cars. Penalty is up to 200.00 Euros.

Prime Car Rent strongly recommends choosing your rental car accordingly to your needs (amount of passengers, quantity and size of luggage).
Often, wrongly chosen rental car can cause uncomfortable use of the car as well as unintentional interior and even exterior damages.

Customers are responsible for any costs resulted from traffic violations. Customers are obligated to inform about unpaid traffic fines at the drop off moment.
If a customer asks to pay a traffic fine instead of doing that himself a 10% commission (or minimum of 7.00 EUR) will be applied by "Prime Car Rent".
If a customer didn’t inform about unpaid traffic fines as a result "Prime Car Rent"  will receive it later from the police, "Prime Car Rent" will apply an extra penalty in amount of 40.00 - 140.00 EUR depending on the received traffic fine.
 

Operating Time

"Prime Car Rent" company accepts reservations and serves arriving clients 24 hours a day 365 days a year.
For receiving the car during out of working hours and on National Holidays the additional fee will be applied ( added individually, depending on a rental period).

More detailed information concerning operating hours and additional fees which might be applied due to a late pick up/return you could find at page of a particular location. 
 

Additional Equipment

Please choose the additional equipment while making your reservation so we could prepare it on your arrival.

Cost of additional inventory:

• Infant seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Child seat - 7.00 EUR/day or maximum 25.00 EUR/rental.
• Booster - 5.00 EUR/day or maximum 20.00 EUR/rental.
• Navigating system (GPS) - 7.00 EUR/day or maximum 50.00 EUR/rental.
 

All fees and taxes that are applied in territory of the particular country in which rental takes place (the VAT, the airport fee, etc.), are already included into the pricelist.
 

One way fee

"Prime Car Rent" company offers you a “One Way Rental” service. Please be informed, that while making a reservation online, the “One Way Rental” fee is not included in to the total price.

One way destinations and fees:
Estonia - Latvia 145 eur + 20%VAT
Estonia - Lithuania 217 eur + 20%VAT

Terms and Conditions
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